{"id":17,"date":"2025-11-12T08:44:02","date_gmt":"2025-11-12T08:44:02","guid":{"rendered":"https:\/\/nextcloud.ibrahimbedoui.ovh\/?page_id=17"},"modified":"2025-11-12T08:45:28","modified_gmt":"2025-11-12T08:45:28","slug":"terms-of-service","status":"publish","type":"page","link":"https:\/\/nextcloud.ibrahimbedoui.ovh\/?page_id=17","title":{"rendered":"Terms of Service"},"content":{"rendered":"<div style=\"max-width: 900px; margin: 0 auto; padding: 60px 20px; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, sans-serif; line-height: 1.8; color: #333;\">\n<h1 style=\"font-size: 42px; font-weight: 700; margin-bottom: 10px; color: #1a1a1a;\">Terms of Service<\/h1>\n<p style=\"font-size: 16px; color: #666; margin-bottom: 40px;\"><strong>Last Updated:<\/strong> November 12, 2025<\/p>\n<p style=\"font-size: 18px; margin-bottom: 30px;\">Welcome to Nextcloud SaaS . By using our cloud storage and collaboration services, you agree to these Terms of Service. Please read them carefully.<\/p>\n<hr style=\"border: none; border-top: 2px solid #e0e0e0; margin: 50px 0;\">\n<h2 style=\"font-size: 32px; font-weight: 600; margin-top: 50px; margin-bottom: 20px; color: #1a1a1a;\">1. Service Description<\/h2>\n<h3 style=\"font-size: 22px; font-weight: 600; margin-top: 30px; margin-bottom: 15px; color: #0082c9;\">1.1 What We Provide<\/h3>\n<p>We provide secure, self-hosted Nextcloud instances deployed on dedicated infrastructure. Our services include:<\/p>\n<ul style=\"margin-left: 30px; margin-bottom: 20px;\">\n<li>Cloud storage with configurable capacity<\/li>\n<li>File synchronization across devices<\/li>\n<li>Collaborative document editing<\/li>\n<li>Calendar and contact management<\/li>\n<li>Video conferencing capabilities<\/li>\n<li>Automated backups and security updates<\/li>\n<\/ul>\n<h3 style=\"font-size: 22px; font-weight: 600; margin-top: 30px; margin-bottom: 15px; color: #0082c9;\">1.2 Service Plans<\/h3>\n<p>We offer multiple subscription tiers (Starter, Business, Enterprise) with varying storage limits, user counts, and support levels as detailed on our <a href=\"\/pricing\" style=\"color: #0082c9; text-decoration: none; font-weight: 600;\">Pricing Page<\/a>.<\/p>\n<h3 style=\"font-size: 22px; font-weight: 600; margin-top: 30px; margin-bottom: 15px; color: #0082c9;\">1.3 Free Trial<\/h3>\n<p>New customers receive a 14-day free trial. No credit card is required during the trial period. Your subscription begins after the trial expires unless cancelled.<\/p>\n<hr style=\"border: none; border-top: 2px solid #e0e0e0; margin: 50px 0;\">\n<h2 style=\"font-size: 32px; font-weight: 600; margin-top: 50px; margin-bottom: 20px; color: #1a1a1a;\">2. Account Registration and Security<\/h2>\n<h3 style=\"font-size: 22px; font-weight: 600; margin-top: 30px; margin-bottom: 15px; color: #0082c9;\">2.1 Account Creation<\/h3>\n<p>You must provide accurate, complete, and current information during registration. You are responsible for:<\/p>\n<ul style=\"margin-left: 30px; margin-bottom: 20px;\">\n<li>Maintaining the security of your account credentials<\/li>\n<li>All activities that occur under your account<\/li>\n<li>Notifying us immediately of unauthorized access<\/li>\n<\/ul>\n<h3 style=\"font-size: 22px; font-weight: 600; margin-top: 30px; margin-bottom: 15px; color: #0082c9;\">2.2 Eligibility<\/h3>\n<p>You must be at least 18 years old and legally capable of entering binding contracts to use our services. By creating an account, you confirm you meet these requirements.<\/p>\n<h3 style=\"font-size: 22px; font-weight: 600; margin-top: 30px; margin-bottom: 15px; color: #0082c9;\">2.3 Account Termination<\/h3>\n<p>We reserve the right to suspend or terminate accounts that violate these Terms, engage in fraudulent activity, or pose security risks to our infrastructure or other users.<\/p>\n<hr style=\"border: none; border-top: 2px solid #e0e0e0; margin: 50px 0;\">\n<h2 style=\"font-size: 32px; font-weight: 600; margin-top: 50px; margin-bottom: 20px; color: #1a1a1a;\">3. Payment and Billing<\/h2>\n<h3 style=\"font-size: 22px; font-weight: 600; margin-top: 30px; margin-bottom: 15px; color: #0082c9;\">3.1 Subscription Fees<\/h3>\n<p>All fees are stated in Euros (EUR) and charged monthly or annually based on your selected plan. Prices are subject to change with 30 days&#8217; advance notice.<\/p>\n<h3 style=\"font-size: 22px; font-weight: 600; margin-top: 30px; margin-bottom: 15px; color: #0082c9;\">3.2 Automatic Renewal<\/h3>\n<p>Subscriptions automatically renew at the end of each billing cycle unless cancelled before the renewal date. You will be charged using the payment method on file.<\/p>\n<h3 style=\"font-size: 22px; font-weight: 600; margin-top: 30px; margin-bottom: 15px; color: #0082c9;\">3.3 Payment Processors<\/h3>\n<p>We use third-party payment processors (Paddle, PayPal, or similar). By providing payment information, you agree to their respective terms of service.<\/p>\n<h3 style=\"font-size: 22px; font-weight: 600; margin-top: 30px; margin-bottom: 15px; color: #0082c9;\">3.4 Failed Payments<\/h3>\n<p>If payment fails, we will attempt to retry billing. After 7 days of failed payment attempts, your account may be suspended. After 30 days, your data may be permanently deleted.<\/p>\n<h3 style=\"font-size: 22px; font-weight: 600; margin-top: 30px; margin-bottom: 15px; color: #0082c9;\">3.5 Refund Policy<\/h3>\n<p><strong>14-Day Money-Back Guarantee:<\/strong> If you&#8217;re not satisfied within the first 14 days of your paid subscription (excluding free trials), we will provide a full refund. After 14 days, all payments are non-refundable.<\/p>\n<h3 style=\"font-size: 22px; font-weight: 600; margin-top: 30px; margin-bottom: 15px; color: #0082c9;\">3.6 Taxes<\/h3>\n<p>All fees are exclusive of applicable taxes (VAT, GST, sales tax). You are responsible for paying all taxes associated with your purchase. Our payment processor may collect taxes on our behalf.<\/p>\n<hr style=\"border: none; border-top: 2px solid #e0e0e0; margin: 50px 0;\">\n<h2 style=\"font-size: 32px; font-weight: 600; margin-top: 50px; margin-bottom: 20px; color: #1a1a1a;\">4. Acceptable Use Policy<\/h2>\n<h3 style=\"font-size: 22px; font-weight: 600; margin-top: 30px; margin-bottom: 15px; color: #0082c9;\">4.1 Permitted Uses<\/h3>\n<p>You may use our services for lawful personal or business purposes, including file storage, collaboration, and data backup.<\/p>\n<h3 style=\"font-size: 22px; font-weight: 600; margin-top: 30px; margin-bottom: 15px; color: #0082c9;\">4.2 Prohibited Activities<\/h3>\n<p>You may NOT use our services to:<\/p>\n<ul style=\"margin-left: 30px; margin-bottom: 20px;\">\n<li>Store, distribute, or transmit illegal, harmful, or offensive content<\/li>\n<li>Violate intellectual property rights of others<\/li>\n<li>Distribute malware, viruses, or malicious code<\/li>\n<li>Engage in phishing, spam, or fraudulent activities<\/li>\n<li>Mine cryptocurrency or perform unauthorized resource-intensive operations<\/li>\n<li>Attempt to gain unauthorized access to our infrastructure<\/li>\n<li>Resell or redistribute our services without written permission<\/li>\n<li>Store content that violates GDPR, DMCA, or other applicable laws<\/li>\n<\/ul>\n<h3 style=\"font-size: 22px; font-weight: 600; margin-top: 30px; margin-bottom: 15px; color: #0082c9;\">4.3 Storage Limits<\/h3>\n<p>Each plan has defined storage limits. Exceeding your limit may result in service interruption until you upgrade your plan or delete files.<\/p>\n<h3 style=\"font-size: 22px; font-weight: 600; margin-top: 30px; margin-bottom: 15px; color: #0082c9;\">4.4 Bandwidth Fair Use<\/h3>\n<p>While we don&#8217;t impose strict bandwidth limits, excessive usage that impacts server performance may require you to upgrade to a higher-tier plan.<\/p>\n<hr style=\"border: none; border-top: 2px solid #e0e0e0; margin: 50px 0;\">\n<h2 style=\"font-size: 32px; font-weight: 600; margin-top: 50px; margin-bottom: 20px; color: #1a1a1a;\">5. Data Privacy and Security<\/h2>\n<h3 style=\"font-size: 22px; font-weight: 600; margin-top: 30px; margin-bottom: 15px; color: #0082c9;\">5.1 Your Data Ownership<\/h3>\n<p>You retain full ownership of all data you store on our platform. We do not claim any intellectual property rights over your content.<\/p>\n<h3 style=\"font-size: 22px; font-weight: 600; margin-top: 30px; margin-bottom: 15px; color: #0082c9;\">5.2 Data Processing<\/h3>\n<p>We process your data solely to provide our services. See our <a href=\"\/privacy-policy\" style=\"color: #0082c9; text-decoration: none; font-weight: 600;\">Privacy Policy<\/a> for details on data collection, usage, and protection.<\/p>\n<h3 style=\"font-size: 22px; font-weight: 600; margin-top: 30px; margin-bottom: 15px; color: #0082c9;\">5.3 Data Location<\/h3>\n<p>Your data is stored on servers located in <strong>Germany (Hetzner data centers)<\/strong>, ensuring GDPR compliance and EU data sovereignty.<\/p>\n<h3 style=\"font-size: 22px; font-weight: 600; margin-top: 30px; margin-bottom: 15px; color: #0082c9;\">5.4 Encryption<\/h3>\n<p>All data is encrypted at rest (AES-256) and in transit (TLS 1.3). You are responsible for managing your own encryption keys if you enable client-side encryption.<\/p>\n<h3 style=\"font-size: 22px; font-weight: 600; margin-top: 30px; margin-bottom: 15px; color: #0082c9;\">5.5 Backups<\/h3>\n<p>We perform automated daily backups retained for 30 days. However, <strong>you are responsible for maintaining your own backups<\/strong> of critical data.<\/p>\n<h3 style=\"font-size: 22px; font-weight: 600; margin-top: 30px; margin-bottom: 15px; color: #0082c9;\">5.6 Data Deletion<\/h3>\n<p>Upon account cancellation, your data will be retained for 30 days, after which it will be permanently deleted. You may request immediate deletion by contacting support.<\/p>\n<hr style=\"border: none; border-top: 2px solid #e0e0e0; margin: 50px 0;\">\n<h2 style=\"font-size: 32px; font-weight: 600; margin-top: 50px; margin-bottom: 20px; color: #1a1a1a;\">6. Service Availability and Support<\/h2>\n<h3 style=\"font-size: 22px; font-weight: 600; margin-top: 30px; margin-bottom: 15px; color: #0082c9;\">6.1 Uptime Guarantee<\/h3>\n<p>We strive for 99.9% uptime (excluding scheduled maintenance). Our SLA guarantees are:<\/p>\n<ul style=\"margin-left: 30px; margin-bottom: 20px;\">\n<li><strong>Starter:<\/strong> 99.5% uptime<\/li>\n<li><strong>Business:<\/strong> 99.9% uptime<\/li>\n<li><strong>Enterprise:<\/strong> 99.95% uptime<\/li>\n<\/ul>\n<h3 style=\"font-size: 22px; font-weight: 600; margin-top: 30px; margin-bottom: 15px; color: #0082c9;\">6.2 Scheduled Maintenance<\/h3>\n<p>We may perform maintenance with at least 24 hours&#8217; notice. Emergency maintenance may occur without advance notice.<\/p>\n<h3 style=\"font-size: 22px; font-weight: 600; margin-top: 30px; margin-bottom: 15px; color: #0082c9;\">6.3 Customer Support<\/h3>\n<ul style=\"margin-left: 30px; margin-bottom: 20px;\">\n<li><strong>Starter:<\/strong> Email support (48-hour response)<\/li>\n<li><strong>Business:<\/strong> Priority email support (24-hour response)<\/li>\n<li><strong>Enterprise:<\/strong> 24\/7 phone and email support<\/li>\n<\/ul>\n<h3 style=\"font-size: 22px; font-weight: 600; margin-top: 30px; margin-bottom: 15px; color: #0082c9;\">6.4 Service Modifications<\/h3>\n<p>We reserve the right to modify, suspend, or discontinue any aspect of our services with 30 days&#8217; notice. No notice is required for emergency security updates.<\/p>\n<hr style=\"border: none; border-top: 2px solid #e0e0e0; margin: 50px 0;\">\n<h2 style=\"font-size: 32px; font-weight: 600; margin-top: 50px; margin-bottom: 20px; color: #1a1a1a;\">7. Cancellation and Termination<\/h2>\n<h3 style=\"font-size: 22px; font-weight: 600; margin-top: 30px; margin-bottom: 15px; color: #0082c9;\">7.1 Your Right to Cancel<\/h3>\n<p>You may cancel your subscription at any time from your account dashboard. Cancellation takes effect at the end of your current billing period.<\/p>\n<h3 style=\"font-size: 22px; font-weight: 600; margin-top: 30px; margin-bottom: 15px; color: #0082c9;\">7.2 No Prorated Refunds<\/h3>\n<p>Cancellations do not result in prorated refunds for the current billing period. You retain access until the period ends.<\/p>\n<h3 style=\"font-size: 22px; font-weight: 600; margin-top: 30px; margin-bottom: 15px; color: #0082c9;\">7.3 Our Right to Terminate<\/h3>\n<p>We may terminate your account immediately if you:<\/p>\n<ul style=\"margin-left: 30px; margin-bottom: 20px;\">\n<li>Violate these Terms of Service<\/li>\n<li>Engage in fraudulent or illegal activities<\/li>\n<li>Fail to pay fees for 30 days<\/li>\n<li>Pose a security risk to our infrastructure<\/li>\n<\/ul>\n<h3 style=\"font-size: 22px; font-weight: 600; margin-top: 30px; margin-bottom: 15px; color: #0082c9;\">7.4 Data Export<\/h3>\n<p>Before cancellation, you may export your data using Nextcloud&#8217;s built-in export tools. After 30 days, all<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Terms of Service Last Updated: November 12, 2025 Welcome to Nextcloud SaaS . By using our cloud storage and collaboration services, you agree to these Terms of Service. Please read them carefully. 1. Service Description 1.1 What We Provide We provide secure, self-hosted Nextcloud instances deployed on dedicated infrastructure. Our services include: Cloud storage with [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-17","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/nextcloud.ibrahimbedoui.ovh\/index.php?rest_route=\/wp\/v2\/pages\/17","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/nextcloud.ibrahimbedoui.ovh\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/nextcloud.ibrahimbedoui.ovh\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/nextcloud.ibrahimbedoui.ovh\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/nextcloud.ibrahimbedoui.ovh\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=17"}],"version-history":[{"count":2,"href":"https:\/\/nextcloud.ibrahimbedoui.ovh\/index.php?rest_route=\/wp\/v2\/pages\/17\/revisions"}],"predecessor-version":[{"id":19,"href":"https:\/\/nextcloud.ibrahimbedoui.ovh\/index.php?rest_route=\/wp\/v2\/pages\/17\/revisions\/19"}],"wp:attachment":[{"href":"https:\/\/nextcloud.ibrahimbedoui.ovh\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=17"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}