Terms of Service

Last Updated: November 12, 2025

Welcome to Nextcloud SaaS . By using our cloud storage and collaboration services, you agree to these Terms of Service. Please read them carefully.

1. Service Description

1.1 What We Provide

We provide secure, self-hosted Nextcloud instances deployed on dedicated infrastructure. Our services include:

Cloud storage with configurable capacity
File synchronization across devices
Collaborative document editing
Calendar and contact management
Video conferencing capabilities
Automated backups and security updates

1.2 Service Plans

We offer multiple subscription tiers (Starter, Business, Enterprise) with varying storage limits, user counts, and support levels as detailed on our Pricing Page.

1.3 Free Trial

New customers receive a 14-day free trial. No credit card is required during the trial period. Your subscription begins after the trial expires unless cancelled.

2. Account Registration and Security

2.1 Account Creation

You must provide accurate, complete, and current information during registration. You are responsible for:

Maintaining the security of your account credentials
All activities that occur under your account
Notifying us immediately of unauthorized access

2.2 Eligibility

You must be at least 18 years old and legally capable of entering binding contracts to use our services. By creating an account, you confirm you meet these requirements.

2.3 Account Termination

We reserve the right to suspend or terminate accounts that violate these Terms, engage in fraudulent activity, or pose security risks to our infrastructure or other users.

3. Payment and Billing

3.1 Subscription Fees

All fees are stated in Euros (EUR) and charged monthly or annually based on your selected plan. Prices are subject to change with 30 days’ advance notice.

3.2 Automatic Renewal

Subscriptions automatically renew at the end of each billing cycle unless cancelled before the renewal date. You will be charged using the payment method on file.

3.3 Payment Processors

We use third-party payment processors (Paddle, PayPal, or similar). By providing payment information, you agree to their respective terms of service.

3.4 Failed Payments

If payment fails, we will attempt to retry billing. After 7 days of failed payment attempts, your account may be suspended. After 30 days, your data may be permanently deleted.

3.5 Refund Policy

14-Day Money-Back Guarantee: If you’re not satisfied within the first 14 days of your paid subscription (excluding free trials), we will provide a full refund. After 14 days, all payments are non-refundable.

3.6 Taxes

All fees are exclusive of applicable taxes (VAT, GST, sales tax). You are responsible for paying all taxes associated with your purchase. Our payment processor may collect taxes on our behalf.

4. Acceptable Use Policy

4.1 Permitted Uses

You may use our services for lawful personal or business purposes, including file storage, collaboration, and data backup.

4.2 Prohibited Activities

You may NOT use our services to:

Store, distribute, or transmit illegal, harmful, or offensive content
Violate intellectual property rights of others
Distribute malware, viruses, or malicious code
Engage in phishing, spam, or fraudulent activities
Mine cryptocurrency or perform unauthorized resource-intensive operations
Attempt to gain unauthorized access to our infrastructure
Resell or redistribute our services without written permission
Store content that violates GDPR, DMCA, or other applicable laws

4.3 Storage Limits

Each plan has defined storage limits. Exceeding your limit may result in service interruption until you upgrade your plan or delete files.

4.4 Bandwidth Fair Use

While we don’t impose strict bandwidth limits, excessive usage that impacts server performance may require you to upgrade to a higher-tier plan.

5. Data Privacy and Security

5.1 Your Data Ownership

You retain full ownership of all data you store on our platform. We do not claim any intellectual property rights over your content.

5.2 Data Processing

We process your data solely to provide our services. See our Privacy Policy for details on data collection, usage, and protection.

5.3 Data Location

Your data is stored on servers located in Germany (Hetzner data centers), ensuring GDPR compliance and EU data sovereignty.

5.4 Encryption

All data is encrypted at rest (AES-256) and in transit (TLS 1.3). You are responsible for managing your own encryption keys if you enable client-side encryption.

5.5 Backups

We perform automated daily backups retained for 30 days. However, you are responsible for maintaining your own backups of critical data.

5.6 Data Deletion

Upon account cancellation, your data will be retained for 30 days, after which it will be permanently deleted. You may request immediate deletion by contacting support.

6. Service Availability and Support

6.1 Uptime Guarantee

We strive for 99.9% uptime (excluding scheduled maintenance). Our SLA guarantees are:

Starter: 99.5% uptime
Business: 99.9% uptime
Enterprise: 99.95% uptime

6.2 Scheduled Maintenance

We may perform maintenance with at least 24 hours’ notice. Emergency maintenance may occur without advance notice.

6.3 Customer Support

Starter: Email support (48-hour response)
Business: Priority email support (24-hour response)
Enterprise: 24/7 phone and email support

6.4 Service Modifications

We reserve the right to modify, suspend, or discontinue any aspect of our services with 30 days’ notice. No notice is required for emergency security updates.

7. Cancellation and Termination

7.1 Your Right to Cancel

You may cancel your subscription at any time from your account dashboard. Cancellation takes effect at the end of your current billing period.

7.2 No Prorated Refunds

Cancellations do not result in prorated refunds for the current billing period. You retain access until the period ends.

7.3 Our Right to Terminate

We may terminate your account immediately if you:

Violate these Terms of Service
Engage in fraudulent or illegal activities
Fail to pay fees for 30 days
Pose a security risk to our infrastructure

7.4 Data Export

Before cancellation, you may export your data using Nextcloud’s built-in export tools. After 30 days, all